Contact Non GamStop Casinos
Non GamStop Casinos is an independent comparison site for UK players looking at casinos licensed outside Great Britain. Bonus terms, withdrawal limits and licence details at offshore casinos change often, and readers are usually the first to notice. If something on the site no longer matches what a casino shows, the team wants to hear about it.
What to Write to Us About
Most messages fall into one of these groups:
- Outdated figures: a welcome bonus, wagering requirement, minimum deposit or withdrawal cap that differs from the casino's current terms.
- Licence problems: a licence number that does not match the Curaçao Gaming Authority or Anjouan register, or a seal that no longer links to the regulator.
- UK access changes: a listed casino that has stopped accepting registrations from the UK or has blocked UK players from certain games.
- Casino suggestions: an offshore casino you think should be assessed for the ranking. Please include the site address and, if you know it, the licence number.
- Site issues: broken links, pages that do not load on mobile, or anything that makes the site harder to use.
Corrections are checked against the casino's published terms and the regulator's register before the page is updated. A screenshot of the terms page, with the date visible, speeds this up considerably.
Issues Only the Casino Can Resolve
Non GamStop Casinos is not a casino operator and has no access to player accounts. The team cannot process deposits or withdrawals, release a pending payment, approve identity documents or reverse a bonus decision.
For any of these, contact the casino's own support first, through live chat or email, and keep a copy of every reply. If the casino does not resolve the complaint, the next step depends on its licence. Casinos licensed in Curaçao must refer unresolved complaints to a CGA-certified ADR provider. Anjouan-licensed casinos accept complaints through the licence seal in their footer and must respond within 30 days, after which an approved ADR service can review the case.
If a casino listed on this site has refused a withdrawal or closed an account without explanation, please still let us know. Repeated reports about the same brand are taken into account when the ranking is reviewed.
How to Reach the Team
Email is the only contact channel, as there is no phone line or live chat.
Email: contact@hopeless.me.uk
Messages are answered within two working days, Monday to Friday, UK time. To help the team reply properly, please include:
- the name of the casino and the page on this site your message relates to
- what you saw and when, with screenshots where possible
- for licence issues, the licence number shown on the casino's site
Personal details sent by email are handled as set out in the Privacy Policy.
For Casino Operators
Operators who want to correct information about their brand should send the current licence number, the operating company name and a link to the live terms page. Changes are made only when the details can be confirmed against the regulator's register and the casino's own published terms.
If Gambling Is Becoming a Problem
If you are writing because gambling is causing you or someone close to you harm, free and confidential help is available. GamCare operates the National Gambling Helpline on 0808 8020 133, open at any time of day. BetBlocker is a free tool that blocks gambling sites on phones and computers, including casinos outside GamStop, and most major UK banks let customers block gambling payments from their banking app.
This site is for adults aged 18 and over.